Privacy Policies
Last updated 10/15/2024
Introduction
At COENLI LLC, we value the privacy and security of our users' data. This Privacy Policy explains how we collect, use, store, and share personal information obtained through our platform available at https://www.contrataenlinea.com. Our goal is to ensure that the processing of personal data is conducted transparently and in compliance with applicable laws, including international regulations such as the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you refrain from using our services. We encourage you to review this policy regularly, as it may be updated to reflect changes in our practices or applicable laws.
Information Collected
COENLI LLC collects various types of information from users to provide, enhance, and customize our services.The information collected includes, but is not limited to:
Personal Information: Data that identifies an individual, such as name, email address, phone number, and physical address.This information is collected when users create an account, fill out forms on the platform, or communicate with us.
Payment Information: Financial details necessary to process transactions, including credit/debit card numbers, bank account details, and any other information required to manage payments and withdrawals.
Profile Information: Includes additional data provided by users, such as skills, work experience, and descriptions of posted projects. This helps personalize the user experience and improve visibility on the platform.
Usage and Navigation Data: Information about how users interact with the platform, including IP address, device type, operating system, geographic location, browsing history, and usage patterns. This data is automatically collected to enhance platform functionality and provide a more efficient service.
Communication and Messaging: All messages and communications made through the platform, including chat interactions and video calls, are recorded and stored for monitoring, dispute resolution, and service improvement purposes.
Technical and Cookies Information: Technical data collected through cookies and similar technologies to optimize platform performance and personalize the user experience.
COENLI LLC uses this information in accordance with its Privacy Policy and does not share personal data with third parties, except when necessary to fulfill services or as required by law.
Use of Collected Information
COENLI LLC uses the information collected from users for the following purposes:
Provision of Services: We use personal data to provide and manage access to our platform, facilitating the connection between clients and freelancers, as well as processing payments and executing projects.
Platform Improvement: We analyze user behavior to optimize our features, personalize the user experience, and continually enhance the services offered.
Communication: We send notifications about platform updates, account information, changes to terms and conditions, and other communications related to the use of the platform.
Security and Fraud Prevention: We use the information to verify user identity, protect the integrity of the platform, and prevent fraudulent or unauthorized activities.
Legal Compliance: We process personal data as necessary to comply with applicable legal, regulatory, and tax obligations, including cooperation with competent authorities.
Marketing and Promotions: With the user's consent, COENLI LLC may use contact information to send promotional communications, special offers, and satisfaction surveys.
Legal Basis for Data Processing
COENLI LLC processes users' personal data in compliance with applicable laws and regulations, based on the following legal grounds:
Performance of a Contract: The processing of personal data is necessary to fulfill our contractual obligations, such as providing services through the platform, managing payments, and executing projects.
Consent: Where user consent is required, such as for sending promotional communications, this consent can be withdrawn at any time without affecting the lawfulness of the processing carried out prior to withdrawal.
Compliance with Legal Obligations: COENLI LLC is obligated to process personal data to comply with various legal obligations, including tax, accounting, and fraud prevention regulations.
Legitimate Interests: Data processing is also conducted based on COENLI LLC legitimate interests, such as enhancing improving the platform, improving ensuring user security, and maintaining service integrity, always ensuring that these interests do not override the fundamental rights and freedoms of the users.
Protection of Vital Interests: In exceptional circumstances, personal data may be processed to protect the vital interests of the user or another natural person.
Disclosure of Information to Third Parties
COENLI LLC may disclose users' personal information to third parties in the following circumstances:
a. Service Providers: We share information with service providers who facilitate the operation of the platform, such as hosting services, payment processing, data analytics, customer support, and communications. These providers are required to protect the information and use it only for the specific purposes set by COENLI LLC.
b. Legal Compliance: We may disclose information to comply with legal, regulatory, or judicial obligations, such as responding to court orders, requests from government authorities, or protecting the rights and safety of our users, employees, and COENLI LLC itself.
c. Business Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, COENLI LLC may transfer users' information as part of the transaction, always ensuring compliance with applicable data protection laws.
d. Protection of Rights: COENLI LLC may share information when necessary to investigate, prevent, or act against illegal activities, suspected fraud, situations involving threats to anyone's safety, or violations of our terms and conditions.
e. User Consent: In situations not covered by the above points, COENLI LLC will only share users' information with third parties if explicit consent has been granted by the users.
International Data Transfers
COENLI LLC operates globally, which may involve the transfer, storage, and processing of users' personal information in countries outside their jurisdiction of residence, including those that may not offer the same level of data protection as their home country.
a. Data Protection in International Transfers: COENLI LLC is committed to protecting the privacy and security of personal information during international transfers. We implement technical, organizational, and contractual measures, such as legally approved standard contractual clauses, to ensure that data is adequately protected.
b. Compliance with International Regulations: Our data transfer practices are aligned with international regulations, including the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). COENLI LLC takes all necessary precautions to ensure that any international transfer complies with legal and regulatory requirements.
c. User Rights: Users have the right to obtain information about how and where their data is transferred, as well as to request the limitation or cessation of such transfers if they believe their privacy rights are not being adequately protected. To exercise these rights, users may contact COENLI LLC through our customer service channels.
Data Retention
COENLI LLC will retain users' personal data only for as long as necessary to fulfill the purposes for which it was collected, as well as to satisfy any applicable legal, accounting, or reporting requirements.Data may be retained for a longer period if necessary to resolve disputes, maintain security, prevent fraud, and ensure compliance with the Terms and Conditions of the platform. At the end of the retention period, COENLI LLC will take appropriate measures to securely delete users' personal data.
User Rights
Users of COENLI LLC have the following rights regarding their personal data:
a. Right of Access: Users have the right to request access to the personal data that COENLI LLC holds about them, as well as information about how it is being used.
b. Right to Rectification: Users may request the correction of any personal data that is inaccurate or incomplete.
c. Right to Deletion: Users have the right to request the deletion of their personal data when it is no longer necessary for the purposes for which it was collected, or if it has been processed unlawfully.
d. Right to Restriction: Users may request that the processing of their personal data be restricted in certain circumstances, for example, if they contest the accuracy of the data.
e. Right to Data Portability: Users have the right to receive their personal data in a structured, commonly used, and machine-readable format, as well as to transmit it to another data controller.
f. Right to Object: Users may object to the processing of their personal data at any time, particularly when it is based on legitimate interests.
g. Right to Withdraw Consent: When the processing of data is based on the user's consent, they have the right to withdraw their consent at any time.
To exercise these rights, users can contact COENLI LLC through the channels established in this policy.
Data Security
At COENLI LLC, we are committed to protecting the integrity and confidentiality of the personal information we collect and process. We have implemented technical, organizational, and administrative security measures to safeguard data against unauthorized access, loss, misuse, alteration, or destruction. These measures include, but are not limited to:
a. Data Encryption: Personal data is encrypted during transmission and storage to ensure it is protected from unauthorized access.
b. Access Control: Only authorized and necessary personnel have access to personal data, and this access is strictly controlled and monitored.
c. Threat Monitoring and Detection: We use continuous monitoring tools and threat detection systems to identify and prevent unauthorized activities on our platform.
d. Regular Audits: We conduct regular internal audits to ensure that our data security policies and procedures comply with current standards.
While we take all reasonable precautions to protect data, no security measure is completely foolproof. Therefore, COENLI LLC cannot guarantee the absolute security of personal data. Users also play a crucial role in safeguarding their information by keeping their login credentials confidential and avoiding the sharing of sensitive information through unsecured channels.
Use of Cookies and Similar Technologies
COENLI LLC uses cookies and similar technologies to enhance the user experience, personalize content, and analyze platform usage. Cookies are small text files stored on the user's device when visiting our website, while similar technologies may include web beacons, pixels, and tracking scripts. Below is a description of how we use these technologies:
a. Essential Cookies: These cookies are necessary for the platform to function properly. They enable navigation and the use of critical features, such as accessing secure areas of the website.
b. Performance Cookies: These help us understand how users interact with our platform, allowing us to measure and improve its performance. They collect anonymous data about traffic and user behavior on the site.
c. Functionality Cookies: These cookies allow the website to remember user preferences, such as selected language or region, to provide a personalized experience.
Cookie Management: Users can manage their cookie preferences directly in their browser settings. It is possible to block or delete cookies, but this may affect the functionality of certain parts of the platform. For more details on how to manage cookies, please refer to your browser settings or the help section on our website.
Modifications to the Privacy Policy
COENLI LLC reserves the right to modify this Privacy Policy at any time to reflect changes in our data collection, use, and disclosure practices, as well as to comply with applicable legal or regulatory requirements. Any modifications will be posted on our website and will become effective immediately upon posting.We encourage users to review this policy periodically to stay informed of any updates. In the event of substantial changes that affect users' rights regarding their personal information, COENLI LLC will notify users in a visible manner through the website or by sending a notification via email.Continued use of our services after the posting of any modifications constitutes acceptance of the changes made to this policy.
Contacting COENLI LLC
If you have any questions, concerns, or requests related to this Privacy Policy, the processing of your personal data, or any other aspect of our services, you can contact us through the: Email: privacy@contrataenlinea.comWe are committed to responding to all inquiries as soon as possible and providing the necessary support to resolve any doubts or issues.
Claims with Data Protection Authorities
If a user believes that COENLI LLC has violated its obligations concerning the protection of their personal data, or that the user's requests related to the processing of their data have not been adequately addressed, the user has the right to file a complaint with the relevant data protection authority.
Internal Resolution: Before reaching out to the authorities, we recommend contacting COENLI LLC through our customer service channels established in this policy to attempt to resolve the issue internally. We are committed to investigating all claims and providing a response within a reasonable timeframe.
Relevant Authorities: If the complaint is not satisfactorily resolved, the user has the right to lodge a complaint with the appropriate data protection authorities:
For EU residents: You can file a complaint with your country's data protection authority or the lead supervisory authority under the General Data Protection Regulation (GDPR).
For California residents: You can file a complaint with the California Attorney General's Office under the California Consumer Privacy Act (CCPA).
Access to Data Protection Authority: For more information on how to file a complaint, we recommend visiting the website of the data protection authority for your jurisdiction.
Independent Right to Claim: This right is independent of any internal resolution process that you may follow with COENLI LLC.